Sierra Utility -Your Best Solutions

Educational Programs

The #1 complaint Community Owners have with RUBS programs is that employees don't fully understand them. The problem is not that RUBS programs are complicated; they are never fully explained to employees in the first place.

The Solution

Sierra Utility Billing Services has found an effective solution to this problem. We offer a unique training program that establishes long-term consistency for your property's RUBS program. Every community receives:

Easy-to-understand introduction and explanation of your RUBS program
Frequently Asked Tenant Questions - Including strategic answers
Legal Compliance Requirements
Property Manager's Checklist - Daily, Weekly, and Monthly
Billing Process Overview

Employee Certification Program

As part of your staff's training, we will provide certificates to all employees who have passed our RUBS quiz.

Toll-Free Support

Sierra's customer-oriented team is happy to answer any employee and tenant questions along the way. We are here to support you and help your property achieve a smooth transition.

	COMPANY SLOGAN Sierra Utility Billing Services, a provider of utility billing services to apartment communities across the nation, offers the highest level of service in the industry. We currently offer billing services for water, sewer, gas, and trash. Our proprietary billing software performs allocated billing utilizing a variety of RUBS (Ratio Utility Billing System) formulas. Bills are calculated using a combination of square footage, occupancy levels, or other factors. Residents receive a portion of the entire community's bill reflecting their ratio of consumption and cost compared to the community as a whole.				Educational Programs The #1 complaint Community Owners have with RUBS programs is that employees don't fully understand them. The problem is not that RUBS programs are complicated; they are never fully explained to employees in the first place. The Solution Sierra Utility Billing Services has found an effective solution to this problem. We offer a unique training program that establishes long-term consistency for your property's RUBS program. Every community receives: Customized Training Manual Easy-to-understand introduction and explanation of your RUBS program Frequently Asked Tenant Questions - Including strategic answers Legal Compliance Requirements Property Manager's Checklist - Daily, Weekly, and Monthly Billing Process Overview Employee Certification Program As part of your staff's training, we will provide certificates to all employees who have passed our RUBS quiz. Toll-Free Support Sierra's customer-oriented team is happy to answer any employee and tenant questions along the way. We are here to support you and help your property achieve a smooth transition.